L2 Service Desk Engineer

L2 Service Desk Engineer

Responsibilities:

• Deliver professional, on-site IT support to end users.
• Troubleshoot hardware, software, and network issues.
• Support senior engineers on projects and escalate where required.
• Monitor, manage, and resolve tickets within SLA.
• Maintain detailed documentation and contribute to the knowledge base.
• Provide support for business applications, meeting room tech, and mobile devices.
• Foster strong client relationships and deliver outstanding customer service.

Technical Skills:

• Previous experience in a Level 2 Service Delivery role.
• Excellent communication and interpersonal skills.
• Strong skills in Active Directory, Azure, Office 365 Admin, and Windows environments.
• Experience working in a dynamic Service Desk atmosphere.

Applicants must be eligible to work full-time in Ireland without restriction.

Reperio Human Capital acts as an Employment Agency and an Employment Business.